The Fuel Rights Handbook is essential for any adviser helping clients cope with fuel bills, debt and related problems with fuel suppliers. The UK energy market is an ongoing process of development, so this edition has been fully updated to meet the continuing needs of consumers facing greater choice and competition, the supply of fuel under contracts and opportunities for energy saving measures.  Topics covered by this Handbook include:

• the right to a supply
• methods of payment and metering
• responsibility for bills, shared arrangements and tenants’ rights
• dealing with debt and disconnection
• benefits and other financial help
• gas and electricity companies and how Ofgem works
• the courts and legal remedies, including the position in Scotland.

With an emphasis on the legal protection of vulnerable consumers, the Handbook also provides essential information on the reduction and prevention of fuel poverty and consiers the impact of human rights law on powers to disconnect gas and electricity under warrant. Information is cross-referenced to legislation and the latest Standard Licence Conditions for fuel supply. The Fuel Rights Handbook is relied upon by all Citizens Advice Bureaux and by lawyers, consumer advisers, social workers and advice agencies.